Change-of-Mind Returns

We accept change-of-mind returns for items in re-sellable condition within 10 business days from the date of receipt.Before returning any item, please:

• Contact our Customer Support Team
• Wait for the official return instructions sent to your registered email
• Do not return or post items without prior approval

For change of mind returns, freight fees and applicable re-stocking fees (covering labour and handling) will be deducted from your refund.

This policy also applies to orders cancelled after dispatch from our warehouse.

Definition of “Re-sellable Condition”

An item is considered re-sellable if it is:

• Unused and uninstalled
• Undamaged
• In original packaging
• Complete with all parts, fittings, manuals and accessories

Items not meeting the above criteria will not be accepted for change-of-mind returns.

Important Notes About Returns and Refunds

• All refunds are subject to approval.
• Damaged goods returned to us will not be refunded for change-of-mind cases.
• Special price items, clearance items, bundled offers and customised items are not eligible for change-of-mind returns.
• No returns will be acceptable after installation.
• Please inspect all goods upon delivery. Transit damage, wrong item or missing parts must be reported within 48 hours of receiving the goods.

Products damaged During Transit

• If your item arrives damaged or incorrect:
• Report the issue within 48 hours
• Provide clear photos and a description of the problem
• Do not install the product

We will arrange repair, replacement or refund in accordance with Australian Consumer Law.

Lodging a Return or Warranty Claim

To lodge a return request or warranty claim, please contact us at: [email protected]

Provide the following:

1. Original purchase receipt
2. Description of the issue
3. Photographs / videos supporting your claim