Ordering and Contract
Order Placement
When you place an order, it constitutes an offer to purchase. A contract is only formed when we send a confirmation email or dispatch the goods.
Accuracy
You are responsible for ensuring all order details (including measurements and quantities) are correct. For bathroom and kitchen renovations, we recommend confirming specifications with your licensed installer before ordering.
Pricing and Payment
Currency
All prices are displayed in AUD and include GST.
Payment Methods
We accept: Visa, Mastercard, PayPal, and Afterpay.
Price Changes
We reserve the right to change prices without notice. However, once an order is confirmed, the price will not change.
Pricing and Payment
Currency
All prices are displayed in AUD and include GST.
Payment Methods
We accept: Cash on pick up, Wire Transfer, PayPal, Debit Card, Credit Card.
Price Changes
We reserve the right to change prices without notice. However, once an order is confirmed, the price will not change.
Shipping and Delivery
Delivery Areas
We deliver to Sydney Metro Areas and Areas Outside Sydney.
Bulky Goods
Bathroom items like bathtubs and vanities are considered "Bulky Goods." Please ensure there is clear access and someone available to assist the driver if required.
Delivery Times
Estimates provided at checkout are indicative only. Mydepot is not liable for delays caused by third-party couriers or port congestion.
Inspection
You must inspect all items within 48 hours of delivery. Any transit damage must be reported to us in writing within this period.
Availability
All products are subject to availability. If an item you ordered is out of stock, we will contact you to offer a substitute or a full refund.
Returns, Refunds, and Warranties
Change of Mind
We accept change-of-mind returns for items in re-sellable condition within 10 business days from the date of receipt. Click here to view more specific return terms.
Faulty Goods
Bathroom items like bathtubs and vanities are considered "Bulky Goods." Please ensure there is clear access and someone available to assist the driver if required.
Warranty
Specific warranty periods vary by brand and product type. Please refer to the product documentation.
Order Cancellation
Orders for stocked items can be cancelled before dispatch.
Special Orders
Orders for custom-made items (Custom stone vanities or painted-to-order cabinets) cannot be cancelled or returned once production has commenced.
Title and Risk
Risk of loss or damage to the goods passes to you upon delivery. Title (ownership) of the goods passes to you only after full payment is received.
Special Orders
Orders for custom-made items (Custom stone vanities or painted-to-order cabinets) cannot be cancelled or returned once production has commenced.
Contact Us
For any questions regarding your online order, please contact our customer service team:
- Phone: 02 8090 8111
- Mobile: 04 14 14 93 93 (SMS&Whatsapp)
- Operating Hours: Mon - Sat 8:30 AM - 5:00 PM