FAQs

We accept payments via credit/debit cards, PayPal, and direct bank transfers, and cash for walk-in customer.  

No, we only offer domestic shipping. We work with multiple couriers for domestic shipping, and shipping fees vary by location. Please contact our customer service for a shipping fee quote.

We offer a 10-business-day return policy for re-sellable items. Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival. Please refer to our Returns & Refunds page for detailed instructions.

Yes, most of our products come with a warranty. The duration of the warranty varies depending on the product. Please check our warranty information or contact our customer service team for warranty details.

We do not offer installation services for bathroom products like vanities, bathtub, tapware, shower stations and accessories. We recommend hiring a professional installer for complex installations.
    However, we do offer shower screen installation services as we are licensed glazier. Please contact us on [email protected] for shower screen quotations.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your delivery on our website or through the courier's website.

 Yes, we offer discounts for bulk orders. Please contact our sales team for a custom quote based on your specific requirements.

You can reach our customer support team via email at [email protected] or by phone at 02 8090 8111. Our customer service hours are Monday to Friday, 9:00 AM to 5:00 PM (AEST).

Orders can be modified or cancelled within 24 hours of placing the order. After that timeframe, orders are processed for shipping and cannot be changed. Please contact our customer service team for assistance with order modifications or cancellations.

For additional questions, email us at [email protected] or send us a message by clicking here