Terms and Conditions

Introduction

Welcome to Mydepot (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website mydepot.com.au and the purchase of products from us. By using our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our services or make any purchases.

Definitions

• “Product(s)” refers to the items offered for sale on our website.
• “Service(s)” refers to the services we provide, including customer support and order fulfillment.
• “Customer” refers to any individual or entity that uses our website or purchases products from us.

General Conditions

By placing an order, you confirm that you are at least 18 years old and legally capable of entering into a contract. You agree to provide accurate and complete information for all transactions and to update your details as necessary.

Products and Services

We offer a range of bathroom products including vanities, bathtubs, faucets, and accessories. Descriptions and specifications for all products are provided on our website. We strive to ensure that all product information is accurate, but we reserve the right to make changes as necessary.

Pricing and Payment Terms

All prices are listed in AUD and include GST unless otherwise stated. Full payment must be made before the processing of your order.

Order and Delivery

Orders are processed upon receipt of payment. We aim to dispatch orders within 7 business days of receiving payment. Delivery times may vary based on your location and product availability. We will inform you of the estimated delivery date after booking with our courier. We are not responsible for delays caused by third-party carriers.

Returns and Refunds

We accept change-of-mind returns for items in resellable condition within 10 business days after receipt. Please contact us for return instructions before sending items back.

• Normal Products:
  • Unopened and in resellable condition: 15% restocking fee.
  • Installed, damaged, or customized: Non-refundable.
• Specially Ordered Products:
  • Unopened and in resellable condition: 25% restocking fee.
  • Installed, damaged, or customized: Non-refundable.

Refunds are subject to approval. Damaged goods, special price items, bundled items, and customized items are non-refundable. No returns will be accepted after installation. Defective goods will be repaired, replaced, or refunded according to manufacturers’ conditions and Australian Consumer Law.

Warranties and Guarantees

We offer warranties as specified for each product. Details of warranties are provided on the warranty information page . For warranty claims, please follow the instructions provided on our website or contact our customer service team.

Limitation of Liability

Our liability is limited to the maximum extent permitted by law. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

Privacy Policy

We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you agree to our Privacy Policy.

Intellectual Property

All intellectual property rights in the content and design of our website are owned by us or our licensors. You may not use any content from our website for commercial purposes without our prior written consent.

Governing Law and Dispute Resolution

These Terms are governed by the laws of [Your State/Country]. Any disputes will be resolved in the courts of [Your State/Country], and you agree to submit to the jurisdiction of these courts.

Modification of Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised Terms.

Contact Information

For any questions, concerns, or issues related to these Terms, please contact us at:

• Email: [email protected]
• Phone: 02 8090 8111
• Address: Unit 23, 51 Nelson Road, Yennora NSW 2161

Acceptance

By using our website and purchasing products from us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.